Build journal — what we built, why, what we learned, what didn't work.
I built an AI co-pilot into MSPercury for solo and small MSPs. It handles invoicing, quoting, time-logging, and customer-portal replies — all from chat. Here's what it does, what it deliberately doesn't, and why I built it the way I did.
Every MSP turns down customers they can't serve. We built a partner network that lets them hand those leads to peers who can — with zero money flow between users, double-opt-in consent baked into the workflow, and a karma system that rewards reciprocity. Here's the architecture and why it stays cleanly outside ZAG, MiCA and GwG scope.
Most quoting tools were built for inside-sales reps, not for the engineer who just walked out of a customer's server room. Here's how that gap shaped the product.
