MSPercury vs. Datto Autotask
For MSPs who looked at Autotask — and wanted to keep clicking the moment they saw the implementation roadmap.
Datto Autotask is an established enterprise PSA, today part of Kaseya. It is deep: service contracts, SLA tracking, contract billing, effort adjustment — it's all there. The price: typical multi-year contracts in the $99–$200+ per-tech/month range (verify with vendor), 2–6 months implementation, team-wide training overhead. If you coordinate 30+ techs with nested contracts, Autotask is built for it — we aren't. MSPercury is for MSPs below that threshold.
Feature comparison
| Feature | MSPercury | Datto Autotask |
|---|---|---|
| Target customer | Solo + small MSPs (1–10 techs) | Mid-market to enterprise MSPs (30+ techs) |
| Starting price | $59 / user / month (Solo) | $99–$200+ / tech / month (verify with vendor) |
| Contract | Monthly, cancellable, no minimum | Typically 1–3 years (verify with vendor) |
| Implementation time | < 15 min trial → productive day one | 2–6 months implementation + training |
| PSA depth | Solo-PSA: lightweight, focused | ✓ Full: contracts, SLA, billing, assets |
| Quoting / proposals | ✓ Native + AI | Available, separate tooling / integrations typical |
| IT Assessment workflow | ✓ With findings library + AI | — |
| Public IT Assessment widget | ✓ Included | — |
| Data residency | EU / Hetzner Germany | AWS / Azure (US-centric, verify with vendor) |
| GDPR / DPA | ✓ DPA out of the box | On request |
| Off-ramp | Data export ZIP (JSON + CSV), 30 days | Contract-governed (verify with vendor) |
| Mobile app | PWA | ✓ Native |
Datto Autotask pricing and feature availability are based on publicly available sources (as of 2026-05). Autotask is typically quoted individually — please verify with the vendor.
When MSPercury wins
- ✓When you're starting today and need to send a quote in the first week.
- ✓When a multi-year contract is a non-starter.
- ✓When Autotask's implementation cost exceeds your current quarterly profit.
- ✓When EU data residency or GDPR-fit is mandatory.
- ✓When you want a tool your team can master in 30 min, not 3 months.
When Datto Autotask wins
- →When you coordinate 30+ techs on one platform with nested service contracts — Datto Autotask is built for that scale, MSPercury isn't.
- →When billing requires complex SLA adjustments + contract rollups — Datto Autotask is clearly deeper here.
- →When you need an established third-party integration ecosystem.
- →When you already run the Datto Backup / RMM bundle and want to keep everything under one vendor.
Start modern — no implementation project
30 days free, monthly cancellable. If you grow and later genuinely need Autotask, export your data as a ZIP in 30 seconds — we don't lock you in.